Refund and Cancellation Policy

Overview

Our refund and returns policy lasts for 3 days. If 3 days have passed since you received your product, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

Partial refunds may be granted in the following situations:

• Books with obvious signs of use.
• Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 3 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 days.

Late or missing refunds

a) If you haven’t received your refund yet, please check your bank account again.

b) Next, contact your credit card or UPI provider, as it may take some time for your refund to be officially posted.

c) If you still don’t see the refund, reach out to your bank, as there is often a processing time before a refund appears in your account.

If you have completed all these steps and still have not received your refund, please contact us at [support@crownfolder.com].

Sale items

Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

All approved exchanges will be processed within 10 business days. We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email us at [support@crownfolder.com] and return the item to the address listed on your bill.

Shipping returns

To return your product, please send the item to the address provided on your bill.

You will be responsible for paying your own shipping costs for returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

The time it takes for your exchanged product to reach you may vary depending on your location.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need help?

For any questions related to refunds and returns, please contact us at [support@crownfolder.com].

Legal jurisdiction

All disputes are subject to the jurisdiction of Delhi, India only.